General Terms & Conditions & Privacy Statement

Conditions of Use and Privacy Statement

Terms and Conditions of Supply

The following terms of Sale and Supply shall apply to each other for the supply of Goods unless otherwise agreed in writing. Acceptance of Customers' orders shall be subject to these terms and conditions and cannot be altered by the Customer's terms of purchase.

1. COPYRIGHT - All goods distributed by the company are subject to copyright, as stated on each item and such copyrights cannot be assigned without the prior written permission of the Publisher or the relevant copyright owner.

2. NET BOOK AGREEMENT 1957 - Where a publisher stipulates that a book is Net then that book is supplied under the Net Book Agreement 1957 between the Publisher’s association and several firms of publisher. The current standard conditions of sale registered by the Publisher's Association under the Restricted Trade Practices Act 1976 as amended will apply to books sold under the Net Book Agreement 1957. In the event of a conflict between the said current standard conditions of sale and these terms and conditions these terms shall prevail.

3. PUBLICATION DATE - Books must not be displayed or sold to the general public before the Publisher's advised Publication Date. The invoice documentation shows the advised Publication Date when books are supplied before the Publication Date.

4. CARRIAGE AND SHIPPING - SOLM does not charge fixed postage or shipping costs. If you want to make a contribution towards carriage and shipping costs, you support the service of 'Servants of the Lord Ministries' and can simply add this to the invoice amount. This applies to all orders. On all orders originating outside the UK we would appreciate a contribution of 20% above the prices charged in the UK.  Items sent to International Customers will be sent overland as printed papers. The customer will be responsible for a faster mail service. Advice on shipping/air freight routes is available upon request.

5. RETURNS - Returns will be only accepted with prior authorisation from SOLM Customer Services. Please telephone our Service line for a returns number (for both UK and Export accounts). Claims for credit or returns will not be considered unless the relevant invoice number is quoted. Approved returns due to damaged stock or our processing error will be given full credit immediately, providing the invoice number is supplied. Approved returns due to other reasons will be subject to a handling charge of 10% of the invoice value. They must be clean, free of booksellers’ marks or labels, and in the sole opinion of the Company, in a condition fit to be resold. They must also be on the current SOLM stock list at the current price. Items received which do not meet this criteria will not be credited to the Customer and will be held at SOLM for 14 days after the Customer has been advised credit cannot be given. If requested they will be returned to the Customer with a 10% handling charge based on the invoice value of the Goods returned plus the cost of carriage. Damaged goods not claimed by the Customer within 14 days of receipt of the credit note by the Customer will be disposed of by SOLM. Unauthorised returns will be returned to the Customer.

6. CANCELLATION - Cancellation of an order by the Customer cannot be accepted or goods returned for credit unless previously agreed to in writing by the Company. Where such cancellation is agreed the Company reserves the right to charge the Customer with the amount of any losses or expenses incurred or material used and a reasonable allowance for overhead charges and loss of profits.

7. CLAIMS - Claims for any damages or shortages must be notified to the Carriers and the Consignors within 3 days of the receipt of Goods, with a copy sent to the Company within the same period. Written notice of claims for non-delivery must be given to the Company within 14 days of the invoice date or in the case of non-delivery of invoice within 21 days of the date of the original order. On no account will claims be considered if notified outside this period.

8. PRICES - The Customer acknowledges that the Publisher and the Company has the right to change prices without notice. Goods will be based on the price in force at the time of raising the invoice. Any special request by the Customer for Goods to be delivered by any means other than our normal arrangements shall be subject to an additional charge to cover the extra cost, plus VAT.

9. DISCOUNTS - Full trade discounts will be given to all Customers who can establish that they qualify as retail outlets. Where the company is acting as Distributor for a Publisher goods will be invoiced at the discount rate agreed by the Publisher with the Customer.

10. PAYMENTS

10.1 UK and European Union Customers - Payment from retailers in the UK and European Union is required within 30 days net of the invoice date, unless other terms have been agreed on. VAT will be charged on UK and European Union accounts at the current rate applicable. (In general VAT is charged on stickers, gifts, cassettes, compact discs, videos and other non-book items). SOLM reserves the right to make a charge at 4% above their bankers’ base rate on amounts overdue. For larger orders within the UK or orders within Europe, payment in advance maybe required.

10.2 International Customers - Payment from retailers in non-E.U. Europe, Middle East and North America is required within 30 days net of the invoice date; 30 days for the rest of the world, unless other terms have been agreed on. SOLM reserves the right to make a charge at 4% above their bankers’ base rate on amounts overdue. For orders from outside Europe, payment in advance may be required.

10.3 All costs incurred in recovering overdue debts, including legal expenses, will be payable by the customer.

10.4 The Company reserves the right to terminate this agreement and/or withhold further supplies in the event of amounts payable being overdue, breach of any of these Terms and Conditions of Supply or any other reason which at the discretion of the Company warrants such action.

11. RETENTION OF PROPERTY

11.1 The Goods shall be at the Customer’s risk as from delivery.

11.2 In spite of delivery having been made, property in the Goods shall not pass from the Company until the Customer shall have paid the Price plus VAT in full and no other sums whatsoever shall be due form the Customer to the Company.

11.3 Until the property in the Goods passes to the Customer in accordance with clause 2 the Customer shall hold the Goods and each of them on a fiduciary basis as bailee for the Company. The Customer shall store the Goods (at no costs to the Company) separately from all other goods in it’s possession and marked in such a way that they are clearly identified as the Company’s property.

11.4 Notwithstanding that the Goods (or any of them) remain the property of the Company the Customer may sell or use the Goods in the ordinary course of the Customer’s business at full market value for the account of the Company. Any such sale or dealing shall be a sale or use of the Company's property by the Customer on the Customer's own behalf and the Customer shall deal as a principal when making such sales or dealings. Until property in the Goods passes from the Company the entire proceeds of sale or otherwise of the Goods shall be held in trust for the Company and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identifiable as the Company’s money.

11.5 The Company shall be entitled to recover the Price (plus VAT) notwithstanding that property of any of the Goods has not passed from the Company.

11.6 Until such time as property in the Goods passes from the Company the Customer shall upon request deliver up such of the Goods as have not ceased to be in existence or resold to the Company. If the Customer fails to do so the Company may enter upon any premises owned, occupied or controlled by the Customer where the Goods are situated and repossess the Goods. On the making of such request the rights of the Customer under clause 4 shall cease.

11.7 The Customer shall not pledge or in any way charge by way of security for any indebtness any of the Goods which are the property of the Company. Without prejudice to the other rights of the Company, if the Customer does so all sums whatever owing by the Customer to the Company shall forthwith become due and payable.

11.8 The Customer shall insure and keep insured the Goods to the full Price against all risks to the reasonable satisfaction of the Company until the date that property in the Goods passes from the Company, and shall whenever requested by the Company produce a copy of the policy of insurance. Without prejudice to the other rights of the Company, if the Customer fails to do so all sums whatever owing by the Customer to the Company shall forthwith become due and payable.

11.9 The Customer shall promptly deliver the prescribed particulars of this contract to the Register in accordance with the Companies Act 1985 Part XII as amended. Without prejudice to the other rights of the Company, if the Customer fails to do so all sums whatever owing by the Customer to the Company shall forthwith become due and payable.

11.10 The Goods shall be at the Customer’s risk as from delivery.

12. RIGHTS - Where a publisher specifies areas into which goods may not be sold then the company will endeavour to observe these restrictions. It is the responsibility of the customer to ensure that any purchases from the company do not infringe the publisher’s restrictions.

13. COMPANY’S LIABILITY - The Company will not be liable for any loss of whatsoever nature occurring to the Customer arising from non-delivery, delayed delivery, damage to or loss of the Goods owing to any act or omission by the Publisher or any other cause not within the company’s control including, without limitation, fire, flood, accident, strikes, riots, war, lock-outs, trade disputes, acts or restraints of government. The Customer acknowledges that where the Company acts only as a distributor for the Publisher the Company makes no warranty, express or implied, as to the literary content and/or marketability of the Goods.

14. RIDER

14.1 This Agreement shall terminate forthwith if an Order is made or any effective resolution is passed for the winding-up of the Company or the Customer or either of the foregoing is unable to pay its debts within the meaning of Section 518 of the Companies Act 1985, or it makes a composition with creditors.

14.2 The Company may termianate this Agreement on one month’s written notice to the Customer at any time.

14.3 The termination of this Agreement shall not affect any rights or obligations of the parties pursuant hereto arising prior to such termination.

15. LAW - This contract shall be governed by and construed in accordance with the Laws of England.

DEFINITIONS

“The Company” means Servants of the Lord Ministries Inc (UK). – “Customer” is a person contracting with the Company for the supply of the Goods of the Company either as principal or as agent for a Publisher under a contract for the purchase of the Goods. – “Publisher” is the publisher or Supplier of the Goods. – “Goods” means the items which the Company offers for sale including but not limited to books, printed sheets, printed cards, magazines, magnetic tapes, computer tapes, records, compact discs, selling aids and gift items. - ”Publication Date” is the date which the Publisher sets as the first day the product may be sold to the general public.

 

Privacy Statement

Servants of the Lord Ministries
President and Senior Pastor: Joseph C Hedgecock

 

Privacy and Data Protection Policy

“Servants of the Lord Ministries” is committed to protecting your privacy. This policy explains how we collect and use the personal information you provide to us whether online or via phone, mobile, email, letter or other correspondence.

By using our website, any of our services, or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.

 

Who we are

“Servants of the Lord Ministries” is a Non-Profit-Organisation and a Non-Denominational Teaching and Training Ministry serving the Body of Christ.

It is the aim of the Ministry to help believers develop their relationship with God through ‘Hearing His voice and Obeying Him’.

“Servants of the Lord Ministries” is a VAT Non-profit Organisation registered in the UK (registered VAT no. 634249244).  

 

Data protection

In carrying out our day to day activities we process and store personal information relating to our supporters, customers, volunteers and guests and we are therefore required to adhere to the requirements of the Data Protection Act 1998. We take our responsibilities under this act very seriously and we ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with that Act.

 

What personal information do we collect?

Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, mobile telephone number, fax number, bank account details and credit/debit card details. We collect personal information about you when you ask about our activities, make a donation to us, register for an event, engage with our social media or message boards, order products and services (such as publications and email newsletters), or otherwise give us personal information.

If you do nothing other than read pages or download information from our website, we may gather information about this use, such as which pages are most visited and which events or activities are of most interest. This information can be used to help us improve our website and services and ensure we provide you with the best service. Wherever possible, the information we use for this purpose will be aggregated or anonymised, i. e. it will not identify you as an individual visitor to our website. More information can be found in the section below entitled 'Our website'.

We do not usually collect sensitive personal information about you unless there is a clear reason for doing so, such as involvement in an event where we need this information to ensure safeguarding, and appropriate checks on volunteers, or care of participants. For some events we will collect health information so that leaders on our events have the relevant information to care for participants. We will make it clear to you when collecting this information as to what we are collecting and why.

 

Credit and debit card payment information

We do not use credit or debit cards for donations, to buy something or to pay online or over the phone.

We do not store your credit or debit card details.

 

Servants of the Lord Ministries’ Resources

When a resource needs to be posted to you, free or paid for, it will be processed through our UK bank. For the transaction to be processed, no payment information is stored in the Servants of the Lord Ministries online store.

To dispatch your products we make sure that we process and handle your data according to the Data Protection Act.

 

Why do we collect and how do we use your information?

We may collect your personal information for a number of reasons, such as:

  • to provide you with the services, products or information you have requested
  • to process any donation(s) we may receive from you
  • to ask for your support for our mission but in accordance with your preferences  
  • to provide you with information about our work or our activities that you have asked to receive
  • to send you the items you have ordered through our web site
  • for administration purposes, e. g. we may contact you about a donation you have made or event you have expressed an interest in or registered for or volunteered on 
  • for internal record keeping, such as the management of feedback or complaints


Please note, when placing an order, you are agreeing that SOLM can contact you by email about the order and check that the content of your order has met your expectations. In case you are requesting further information, we can recommend and offer similar products and services.

We may use IP addresses to block disruptive use, to record website traffic, to personalise the way our information is presented to you or to identify your approximate location – where it is required or authorised by law.

It is your choice on the type of communications and information you receive about our Ministry. You can change your mind at any time by contacting our Ministry at 2 William Road, Stapleford Nottingham NG9 8ES or on + 44 - (0) 1559 9176101 or via email: info@solm.org.

 

Information sharing and disclosure

We will not sell or swap your information with any third party.

We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.

We will not share your information for any other purposes.

 

The accuracy of your information

We aim to ensure that all information we hold about you is accurate and, where necessary, kept up to date. If any of the information we hold about you is inaccurate and either you advise us or we become otherwise aware, we will ensure it is amended and updated as soon as possible.

 

Under 16s

If you are aged 16 or under and would like to participate in an event, make a donation or get involved with us, please make sure that you have your parent/guardian’s permission before giving us your personal information. When we collect information about a child or young person, we will make it clear as to the reasons for collecting this information and how it will be used.

 

Fundraising

We do not get involved in fund raising activities.

 

Storing your information

Although most of the information we store and process stays within the UK, some information may be transferred to countries outside the European Economic Area. This may occur if, for example, it is ever appropriate to share this information with one of our ministers who is located in a country outside the EU. These countries may not have similar data protection laws to the UK, however, we will take steps with the aim of ensuring your privacy continues to be protected as outlined in this privacy policy.

We will keep your information for as long as required to enable us to operate our Ministry but we will not keep your information for any longer than is necessary. We will take into consideration our legal obligations, tax and accounting rules when determining how long we should retain your information. When we no longer need to retain your information we will ensure it is securely disposed of, at the appropriate time.

 

Our website

Our Site may use "cookies" to enhance User experience.

What are cookies?

A cookie is a text file stored in a user’s web browser on any device they use to access a website that holds information regarding the user’s visit, such as preferences. When the user returns, the browser provides the cookie with the stored information to the site.

What cookies are used for?

Cookies are used for adjusting a website’s content to fit a user’s preferences and optimize the website. They store useful information that improve the user’s experience of a website. They are most commonly used for:

  • Storing login information so that a user does not need to re-login on every visit.
  • Recognizing the type of device a user is browsing with and any preferences applied to optimize the website specifically for the device.
  • Creating statistics that help website owners to understand how their users interact with their website, which allows them to improve their structure and content.

Managing cookies

By default, browsers are configured to accept cookies. However, these settings may be changed to block cookies entirely, or to inform the user each time they are used. Detailed information about cookies and the options associated with them are available in each browsers’ settings.

If, by changing the browser’s setting, cookies are blocked entirely, note that some parts of the Site may not function properly.

For all areas of our website that collect personal information, we use a secure server. Although we cannot 100 per cent guarantee the security of any information you transmit to us, we enforce strict procedures and security features to protect your information and prevent unauthorised access.

Our website contains links to other websites belonging to third parties and we sometimes choose to participate in social networking sites including, but not limited to, YouTube and Facebook. We may also include content from sites such as these on our website. However, we do not have any control over the privacy practices of these other sites. You should make sure when you leave our site that you have read and understood that site’s privacy policy in addition to our own.

 

Changes to the policy

This policy replaces all previous versions and is correct as of 09.05.2018 (May 2018). We will regularly review and update this Privacy and Data Protection Statement and will update, modify, add or remove sections at our discretion.

 

Your rights

You have the right to:

  • request a copy of the information we hold about you
  • update or amend the information we hold about you if it is wrong
  • change your communication preferences at any time
  • ask us to remove your personal information from our records
  • raise a concern or complaint about the way in which your information is being used

If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please contact our Ministry Support Team at:

Servants of the Lord Ministries
2 William Road
Stapleford
Nottingham
NG9 8ES
England
Email: info@solm.org
Tel: +44 (0) 115 9 17 61 01

 

Privacy queries

If you have any questions or queries about this Privacy and Data Protection Statement, please contact Keith Jenkins using the address and contact details provided above.